Privacy at CharredAndShuffled

Privacy Commitment

Our restaurant is devoted to protecting your personal privacy, ensuring that every guest experience is memorable, safe, and secure. We treat all personal information with the same care and discretion that we extend to our premium dining and entertainment experiences.

Information Collection

We collect necessary personal details when you interact with CharredAndShuffled, including when you:

• Make a table reservation or group booking
• Register for our offline poker evenings or friendly poker tournaments
• Enquire about or confirm private events and corporate functions
• Subscribe to our newsletter or VIP invitation list
• Submit enquiries through our website contact form
• Engage with us via phone, email, social media, or in person at the venue

Where appropriate, we may also collect information that you provide when responding to invitations, surveys, or feedback requests related to your experience with us.

Types of Data Collected

The information we may gather includes, but is not limited to:

• Your name, email address, phone number, and preferred contact details
• Booking details such as date, time, party size, and seating preferences
• Event requirements, such as occasion type, corporate hosting needs, and special arrangements
• Food and beverage preferences, including dietary requirements and allergens you choose to share
• Communication preferences, including how you wish to hear from us
• General interaction history with CharredAndShuffled, such as previous reservations or event attendance

We collect this information to personalise your experience and ensure our dining, poker evenings and private events are tailored to your expectations.

Purpose of Data Use

We use your information exclusively for legitimate business purposes connected to providing our services, including to:

• Process and manage table reservations and group bookings
• Coordinate registrations and attendance for offline poker evenings and friendly tournaments (with no real-money gambling)
• Plan and deliver private events, corporate dinners, celebrations and VIP evenings
• Send important booking confirmations, reminders, and operational updates
• Provide tailored recommendations and personalised service during your visit
• Respond to enquiries, feedback, or support requests submitted via our Contact Us page
• Share exclusive offers, seasonal menus, and invitations, where you have opted in to receive them
• Improve our services, guest experience and website performance through aggregated insights

We will not use your personal information for purposes unrelated to our relationship with you unless required or permitted by law or with your explicit consent.

Protection of Information

Your data is stored securely using safeguards designed to help protect your personal details against unauthorised access, disclosure, alteration, or loss. These measures may include:

• Use of secure systems and encryption technologies where appropriate
• Restricted access to personal information on a need-to-know basis
• Internal procedures and training aimed at maintaining confidentiality
• Regular review of our data handling practices in line with Australian privacy expectations

While we take reasonable steps to protect your personal information, no system can be guaranteed as completely secure. We encourage you to notify us promptly if you become aware of any suspected misuse of your information in connection with CharredAndShuffled.

Sharing and Disclosure

We do not sell, rent, or trade your personal details. Information may only be shared with trusted service partners where required to deliver our offerings, including for:

• Reservation, booking, and event management systems
• Secure payment processing and related financial services
• Email and marketing platforms used to send communications you have consented to receive
• Operational partners assisting with event production or hospitality services

These partners are engaged under obligations to handle your information confidentially and only for the purposes for which it is disclosed. We may also disclose personal information where required by law, regulation, court order, or where necessary to protect our legitimate interests, rights, or safety, or those of our guests or team.

Cookies and Tracking

Our website may use cookies and analytics tools to deliver a seamless browsing experience tailored to your interests, while respecting your privacy and complying with applicable Australian regulations.

Cookies are small data files placed on your device that help us:

• Ensure key site features, such as our Reserve and Contact Us forms, function smoothly
• Understand how visitors navigate our pages, such as the Menu, Experience, Poker, and Events sections
• Refine our content and user experience in line with guest preferences

You can manage or disable cookies through your browser settings; however, some features of the site may not operate as intended if certain cookies are disabled. For more detail about our use of cookies, please also refer to our dedicated Cookie Policy.

Marketing Communications

With your voluntary consent, we may send you exclusive invitations, seasonal updates, and VIP dining offers. These may include information about:

• Chef's seasonal menus and tasting experiences
• Curated offline poker evenings and friendly tournaments
• Private dining packages, corporate events and special celebrations
• News, stories and highlights published on our Blog

You can opt out of these communications at any time by using the unsubscribe links provided in our emails or by contacting us directly using the details in the Access and Corrections section below. Opting out of marketing communications will not affect essential messages relating to existing bookings or enquiries.

Third Party Links

For your convenience, our website may feature links to third party sites, such as partner venues, event collaborators or social media platforms. These external sites are not operated or controlled by CharredAndShuffled.

We are not responsible for the privacy practices, security, or content of any third party websites. We recommend reviewing the privacy policies of those sites to understand how your information may be collected, used, and protected by them.

Children’s Privacy

Our services are exclusively intended for guests 18 years and over, reflecting the refined dining and social poker nature of our experiences. We do not knowingly collect or store personal data from minors.

If you believe that a person under 18 has provided personal information to CharredAndShuffled, please contact us promptly so we can review and, where appropriate, delete such information from our records.

Access and Corrections

You may request access to or correction of your personal data held by us at any time by contacting our privacy officer using the details provided on this page.

To help us respond efficiently, please include your full name, contact details, and a clear description of the information you wish to access or amend. We may need to verify your identity before fulfilling your request. In certain circumstances, we may be permitted or required by law to decline your request; where this occurs, we will explain our reasons wherever reasonably practicable.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, regulatory guidance, technology, or our operations. Any updates will be promptly published on this page for your review.

Your continued use of our website or services after an updated Privacy Policy has been posted will constitute your acknowledgement of the changes. We encourage you to revisit this page periodically to stay informed about how we safeguard your personal information.